Echo-chamber world -- Those people -- The fourth tool -- Preparing for dialogue -- Strategic listening -- The villain's side of the story -- Us vs. them -- When teams get tense -- Are you the problem? -- The power of your story -- Battle for the truth -- A truth-resistant virus -- Telling a story of hope -- Making the ask -- Reflection -- Hope for the future.
Summary:
"A guide to learning how to communicate with people who have diametrically opposed opinions from you, how to empathize with them, and how to possibly change their minds"--